Return & Refund Policy
At Lumorrexa, we are committed to providing a clear, fair, and reliable return and refund experience for our customers.
This Return & Refund Policy explains when returns are accepted, how to request a return, return shipping responsibilities, and how refunds are processed.
Order Cancellation
Orders may be canceled before they are shipped or before they enter the fulfillment process.
If your cancellation request is approved, we will issue a full refund to your original payment method.
Once an order has been shipped or the fulfillment process has started, we may no longer be able to accept cancellation requests.
If you need to cancel your order, please contact us as soon as possible:
Email:
service@lumorrexa.com
Return Eligibility
Eligible return requests may be submitted within:
14 calendar days after the delivery date.
To qualify for a return, the product must:
- Be unused and remain in its original condition;
- Include the original packaging and accessories (if applicable);
- Include proof of purchase or order confirmation.
Returns may not be accepted for products that have been used, damaged after delivery, or returned without prior approval.
Certain products may have additional return restrictions where applicable. Any applicable restrictions will be clearly communicated before or at the time of purchase.
How to Request a Return
To request a return, please contact our customer support team:
Email:
service@lumorrexa.com
Please include the following information:
- Order number;
- Product name or details;
- Reason for return;
- Photos or videos showing the product condition, if applicable.
After reviewing your request, our customer support team will provide:
- Return instructions;
- The appropriate return address;
- Any additional information required to complete the return.
Please do not send returned products before receiving return approval and instructions from our support team.
Return Address Information
To ensure your return is processed correctly, please contact us before sending any product back.
Please do not send returns to our business registration address unless specifically instructed.
Once your return request is approved, our customer support team will provide the correct return address and return instructions.
Return Shipping Costs
For returns caused by personal preference, such as:
- Ordering the wrong item;
- Changing your mind;
- No longer needing the product;
the customer is responsible for the return shipping cost.
The final return shipping cost depends on:
- Shipping carrier selected;
- Return shipping method;
- Return destination.
If the product arrives:
- Damaged;
- Defective;
- Incorrect;
- Significantly different from the product description;
due to an error on our part, Lumorrexa will provide an appropriate solution, including replacement, refund, or return assistance at no additional cost to the customer.
Refund Process
Once we receive your returned item, our team will inspect the product condition.
After the return is approved, we will issue the refund to your original payment method.
Approved refunds are normally processed within:
5–10 business days
after the returned item has been received and inspected.
Please note that your bank, credit card provider, or payment service provider may require additional processing time before the refunded amount appears in your account.
Late or Missing Refunds
If you have not received your refund within the expected timeframe, please:
- Check your bank account again;
- Contact your credit card provider or payment service provider;
- Confirm whether the refund is still being processed.
If you have completed these steps and your refund is still unavailable, please contact us:
Email:
service@lumorrexa.com
Our customer support team will review your request and assist you.
Lumorrexa Customer Support Team
Website:
https://www.lumorrexa.com